Jump to: shipping or Returns
1. Terms and conditions
To ensure consumers rights HepCat AB applies Swedish Consumer Sales Act (Konsumentköpslagen). as well as Swedish Distance Contracts Act (Distansavtalslagen). To place an order you must be 18 years of age or have parental consent. Customer refers to a natural person.
More information about your consumer rights: www.konsumenteuropa.se/en/
HepCat products can be ordered via www.hepcat.se or e-mail. Incoming orders will receive confirmation via e-mail.
An order is binding for HepCat AB only after order confirmation is received by the customer.
HepCat AB reserves the right to refuse a customer purchases. All orders are considered binding. If you have placed an order by mistake you must contact us immediately.
Swedish VAT is included in all prices, currently 25% and 6% and is given in Swedish kronor.
Orders outside the EU are exempt from Swedish VAT. Your country's customs authority may instead charge you for local import tax and VAT. These fees will not be covered by HepCat Store.
Prices may change at any given time due to VAT increases and other changes in prices that we cannot control. Shipping fees, COD and /or invoice fees will be added to your order.
Customers in Sweden, Norway, Denmark, Finland, Great Britain, Germany, Netherlands and Austria can choose to pay with invoice through Klarna.
We accept Visa and Mastercard. Credit card payments are made through an encrypted dibs payment switch.
If you prefer, we also have PayPal as an alternative
We deliver to most places within 1-5 working days. Sometimes it takes longer for your order to reach you. If your parcel is delayed we will contact you. HepCat AB cannot be held responsible the delivery for items that are sold out or out of stock. The freight cost is visible in your basket.
We will contact you if your delivery is delayed. We will do everything we can to get your order to you as fast as possible. The customer is entitled to cancel the purchase if there is an extensive delay in delivery.
Sometimes we are not able to fill your order. There might be an error in our stock or an item may be missing. HepCat AB reserves the right to exclude compensation to the customer in such situations or at delivery delay. However the sum of the missing item will be refunded (or entire order if the customer wishes to then cancel the purchase entirely).
Post Nord 59 SEK (VAT included) for all orders within Sweden. Post Nord shipping to Nordic countries in EU is 80 SEK. Shipping to Nordic countries outside EU is 200 SEK. Shipping to other countries within EU is 150 SEK . Shipping to the rest of the world is 300 SEK. Free shipping within Sweden on orders > 1000 SEK, EU > 2500 SEK and for the rest of the world on orders > 4000 SEK.
There are more country-specific shipping options at checkout that vary according to supply and demand.
Shipping price / Currency (Approximate for currencies except SEK)
|Nordic in EU||80||8||10||7||59||84|
Free shipping on orders above / Currency (Approximate for currencies except SEK)
|Outside EU||4 000||400||484||363||2946||4191|
There are several different return scenarios as specified below (8-10). All have in common that you need to attach the receipt, in detail state the reason for the return and send to the following address
SE-221 04 LUND
Using Info@hepcat.se as receiver e-mail
8. Return policy
HepCat AB applies Swedish Distance Contracts Act (Distansköpslagen). This means that you, the customer is entitled to a 14 day return policy, without specific reason. The goods must be returned unused and in original packaging. HepCat AB reserves the right to charge the customer for any missing parts. Customer is responsible for return costs. Returns sent COD will not be collected.
We will refund you as soon as we receive the product.
Hep Cat AB applies Swedish Consumer Sales Act (Konsumentköpslagen) in case of complaints. Hereby we undertake to replace a defective or damaged product at no extra cost. Remember not to accept a package with visible defects that may have affected the condition of the item you ordered. Issue a complaint to the Postal service directly at the delivery point and ask them to return the package to HepCat AB and write the reason for returning the package. Send us an e-mail at firstname.lastname@example.org to inform us about the complaint.
You have the right to withdraw your purchase within 14 days. Withdraw rights does not include underwear and cosmetics. You pay for the return shipping. For unused items in undamaged original packaging you get the full amount back. Used items will be valued by what a second hand store is willing to pay for them.
11. Parcels that are not collected
If you do not collect your parcel from the post office you will still have to pay shipping costs and the cost of cash on delivery.
The Swedish post office will only keep your package for 14 days. You will be charged a fee of 200 SEK for any package that is not collected, currently 200 SEK.
The fee is charged in arrears. For non-payment requirements are forwarded to a debt collection service.
12. Personal information
We will take good care of personal details such as name, address, phone numbers and e-mail. We will never sell them or share them with a third party.
We reserve our right to cancel any order with price or stock errors.
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